If you haven’t received a refund yet, first check your bank account again. Depending on your location and bank -it can take some banks 1-2 weeks to process.
Unfortunately this information is not provided to use when we make a refund. Please contact your bank or credit card company to ask when you can expect a refund to post.
If you’ve done all of this and you still have not received your refund yet, please reply to the email we sent notifying you the refund was being processed and include any information provided by your bank.
Our team will investigate this matter and reply within 48 hours.